FAQ


We've created a helpful guide, made of various questions and answers, to provide a better understanding of our services. Please click on each question to reveal the answers.


General & Estimating & Process - Questions & Answers


Q: What type of flooring estimating do you offer?

Our specialty is in commercial flooring. Therefore, we only handle the service areas listed on the left menu.

Q: Are your services available outside of the United States?

Our services are offered for World Wide use. No matter where you live or how small/large your project is, we can help you. If you have a credit card (Visa, MasterCard, American Express, Maestro, etc) and have internet access to Paypal, you are welcome to use our services. Your plans, specs and directions MUST be in English!

Q: Do you offer your quantities using the metric system, or just imperial system?

YES! We can set your files to be estimated in metric. Please let us know ahead of time, so we can set it up!

Q: What would you want me to send you - to estimate my project?

Simply put - PLANS & SPECS. We can take it from there! If you have no specs, we can get the material details from you, but we need some sort of plans.

Q: Can you download my plans directly from a contractor link/invitation, builder's exchange, Dodge, bidmail, bid sites, etc.?

Yes! It would actually be much easier to go directly to the source, this way in case there are Addendums, we can make a note of them, at the time of estimating. Some site require a login/password, which you may have to provide to us.

(Your information will no be used, shared or distributed by us - as detailed in our terms of use)

Q: Do you only take blueprints or can I send a hand drawing?

Most of the time, we do work off of blueprints and CDs. If you don't have any, we can work off of hand drawings as well. If possible, we will scan them into the system (an additional fee applies).

Q: Do you scan in the floorplan blueprints, if I send them in hardcopy?

We prefer getting the plans on CDs, builder exchanges or in any electronic format. We can scan in the plans, but there is an additional fee (see price page). Scanning can produce a more accurate take-off and it is much faster to implement. In case you have a very large building or a multi-story building, we will only consider scanning in the floorplans (an additional fee applies).

Q: Because it's expensive to send plans in the mail, can you recommend an alternative?

Yes! There are lots of "repro" or reprographic shops around, which might offer this service closer to you. Once the files are scanned, please make them TIFF format and send them to us, via web. If they are too large, let us know and we'll figure out a way to retrive them.

Q: If plans are not to scale (NTS), can you scale them?

Yes. We will scale any plans to actual scale for an accurate take-off estimate.

Q: Can you estimate for furniture moving or lifting areas?

Yes! It is very common that office spaces are occupied by cubical systems and for amount purposes, we can provide the amounts (yards or meters) occupided by those cubicals. This helps if you're trying to break down the costs for furniture moving/lifting from carpet installation.

Materials & Take-off Reports - Questions & Answers


Q: What file format will the reports have?

The files will come as Excel and PDF (normal size 8 x 11). They may be all included in a ZIP file format if multiple files are provided - for faster & easier download.

Q: Can I print the reports on my plotter or printer?

YES, you can print them on a plotter (any size) or on your printer.
There are a couple of options:

1. If you'd like to print them on your own plotter (or at a reprographics store) please let us know so we can send you the PDF files to your requested paper size:

a. Architectual 30 (size: 30"x42")
b. Size D (size: 24"x36")
c. Size C (size: 18"x24")
d. Your Own Custom size

Q: What reports do I receive?

The most important files you'll receive are:
1. PDF format material take-off (this is the most important file);
2. Colored Keycode - a layout diagram off of the floorplan, showing where each material gets installed (PDF format).
3. A Colored Summary of Floorplan - shows both keycode and material quantity amounts (PDF format).

Q: If the carpet has a pattern repeats, circles, borders, can you estimate that?

Of course! Our estimating software is amoung the best - there are no details left untouched. Pattern repeats, VCT patterns and designs, cicles or odd shapes, can all be done.

Q: There are no amounts offered for adhesives, prep and sundries, why not?

We will not estimate for adhesives, prep and sundries. Each project is different, each floor has a specific pH, rH or calcium chloride reading - which is very specific to the types of glues that the manufacturer recommends per warranty coverage. You will need to contact the manufacturer to obtain the proper adhesive.

Q: What does F/C stand for, seen next to the resilient sheets?

We label F/C anything that has Flash Coving (or Full Cove, or Integral Cove). Example: resilient sheet vinyl is typically F/C 6" up the wall in public restrooms.

Q: How much metal cap and cove stick do I need for F/C resilient?

If we did not include the quantities, please look at the Perimeter Amount on the reports. The perimeter amount basically includes all the perimeter of the room, so to be precise, you'd minus the door lenghts. If the layout is more complex, we will make sure to add in the amounts for Cap and Stick.

Q: Why is the waste factor so much?

The program calculates the waste factor very exact. We can implement additional seams and shift materials to our preferece, however, there are instances where waste must be allocated correctly.

Example: If you have a 10 foot wide hallway, covered with a pattened 12 foot broadloom carpet, that must run the lenght of the hallway, that extra 2 feet will be wasted. That's 16.67% waste! You can not consider patching those 2 extra feet into the hallway, because of seam lines, pattern alignments and extra unnecessary work for the installer.

Therefore, the waste amount (%), in some cases, will be a bit large - but do not try to reduce it or your project may/will be impacted. Re-ordering materials in the middle of the project, will mean lost profit!

RFIs & Project Changes & Addendums - Questions & Answers


Q: What if plans and specs don't match and an RFI needs to be sent to GC/architect?

At the time of estimating, any questions or concerns we might encounter (plans don't match with specs, finish schedules don't have enough details, missing interior elevation important details, missing plans, etc) we will send you an email, in an RFI format, to pass on to the GC/architect for response. Upon getting back the answers requested, we will continue with the estimate. If the RFI is not answered, we will make a recommendation as to what to do or what to qualify as exclusion on your proposal.

Q: Do you charge for the time spent at looking at all the details and reading the specs?

NO! It is our job to become experts with the project and all its details. At the time of processing the estimate, we look at everything that has to do with the requested section and make necessary side notes to guide us. If there are questions we will issue an RFI (see above question) and than adjust as necessary.

Q: What if there are some changes to the flooring layout or materials?

We can treat is as a change order. We will modify or change anything you'd like.
A change order form will be completed by us and sent over to you for change and amount confirmation. This way you always know what you'll be paying for. Upon your acceptance, we will treat it as a regular change order and add it to the final invoice.

Q: Will you be responsible for all Addendums on a project?

We will review all addendums present at the time of our estimating. Once we finish estimating, we will not be responsible for other Addendums that followed after our estimate. It is your responsibility to check on a regular basis for Addendums. Please let us know any changes that may impact your project.

Q: Can you split the areas for multiple phases/installation stages?

Yes! We can break down any areas for phases/installation stages - simply let us know what you'll need.

Quotes, Invoicing & Payments - Questions & Answers


Q: Do you really provide an upfront FREE quote?

Yes! Once we receive your files, we will review and evaluate the project and give you an idea of what it will cost. REQUEST OUR PRICE SHEET for more information!

Q: Can we pay you direct using a credit card? Or pay with checks?

You may pay with credit card, via Paypal Merchant Services, or check (Standard Terms NET 15 Days) upon a Credit Application/Agreement is completed. If you wish to pay directly by Credit Card (over the phone), we will require you to complete an Autorization Form and email it back to us.

Q: Do you give receipts?

Your receipt is the final invoice if using company checks. If you pay via Paypal, you will receive a payment receipt from Paypal.

Other Questions & Answers


Q: What do you guarantee?

We guarantee that our amounts are accurate and correct - as the material estimated will be suficient for the covered areas - and your complete satisfaction with our services. (No, we do not refund money on estimates, nor will we be held liable for any losses associated with the project, as stated in Terms of Agreement)

Q: What are the Terms of Agreement?

Contract Terms of Agreement

By using Commercial Flooring Estimating (C.F.E.), you agree to comply with all of the Contract Terms of Agreement set forth herein:

1. SERVICE HOURS: In the performance of the estimating services, the hours of operation of C.F.E., on any given day, are entirely within the
C.F.E.s control; furthermore, you will rely upon C.F.E. to put in such number of hours as may be reasonably necessary to fulfill this
agreement, without additional and unforeseen consultation & change order charges & modifications, prior to servicing.
Completion time based on regular business days Monday to Friday (excluding all holidays).
2. COMPENSATION: You will be responsible for full payment to C.F.E. for the estimated fee, as stated on the fixed square foot price chart.
The hourly charge rate, of $45 per hour, will be added on for any project related work, as necessary, for additional estimating, editing of
layout, editing of material takeoff, and/or corrections per addendums or special requests. All compensation is non refundable.
3. INVOICING & PAYMENT: C.F.E. will be requesting full payment for the entire amount, before or upon completion of project, as stated
above; Payment can be made by credit card (via Paypal merchant services) a direct payment link will be provided by C.F.E.
4. MODIFICATIONS & ALTERATIONS: C.F.E. upon request, by written authorization, will modify, edit, alter estimates, per necessary change
order requirements, if C.F.E. was the original estimator of the project. ALL CHANGES, MODIFICATIONS AND ALTERATIONS are payable on
an hourly rate charge, at $45 per hour, to be added at the time of completion. Any change orders for changes or extra work shall be
incorporated in, and become part of this Estimate Quote.
5. EXCLUSIONS: NO amounts will be provided for adhesives, floor prep & self-levelers, tile grout, thin-sets & mortars, laths, moisture testers,
vapor barrier materials, cleaning & polishing materials. Additionally, demo of existing flooring areas are not included on takeoff amounts.
6. INDEPENDENT CONTRACTOR: C.F.E. will furnish services as an independent contractor and not as an employee of your company, nor
affiliated with your company. C.F.E. as no authority to act for, represent, or bind you or any other company affiliated with you in any
manner.
7. NON DISCLOSURE: Customer agrees to keep confidential all C.F.E. materials, including but not limited to, this Agreement, discounts,
promotions, rates, charges, reports, references, invoices & estimates, and not to reproduce or release to any third party or to any of
C.F.E.'s competitors.
8. WARRANTIES & LIABILITIES: C.F.E. makes no representation or warranties with respect to any information, materials, graphics found on our
website. Under no circumstances shall C.F.E. be held liable for any damages (including, but not limited to loss of use or lost profits), arising
out of or in any manner connected with the use of information or services, or the failure to provide information or services, from us.
9. IN THE EVENT OF NON-PAYMENT of the entire amount due for services rendered, C.F.E. shall be entitled to recover from Customer all
reasonable attorney's fees and cost of collection and suit incurred expenses.
10. THIS AGREEMENT constitutes the entire understanding between the parties hereto and no collateral agreement shall be binding unless in
writing..

Q: How can I get discounts? And how much?

Considerable discounts will be offered to clients that use our services on a monthly pre-paid membership basis. The membership option offers a greater discounted rate vs. pay-per-project option.. Request our price sheet for additional information.

 

Standard Product Brands

Resilient

Altro
Amtico
Armstrong
Azrock
Domco
Endura
Flexco
Forbo
Johnsonite
Karndean
Knight
LG
Lonseal
Mannington
Metroflor
Tajima
Tarkett
Toli
VPI
Zaxxon


Base

Burke Mercer
Johnsonite
Flexco
Roppe

Carpets

Atlas
Bentley P.S.
Bigelow
Cambridge
C & A
Crossley
DesignWeave
Durkan
Interface
Invision
J & J
Karastan
Lees
Mannington
Masland
Milliken
Mohawk
Monterey
Patcraft
Philadelphia
Queen
Shaw

Rubber

Endura
Nora
Mondo

Other Brands

We will take in consideration other brand names, then those listed above, however, we are most familiar with the brands listed above.

Custom Estimating

If you are interested in having us estimate for ceramic tiles, wood flooring, laminate flooring, sealed and stained concrete, epoxy flooring and more, please let us know.

We provide this service, but on a per project basis - due to specific technical references / patterns / design elements.

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